FAQ

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Frequently Asked Questions

Quick answers for curious pet parents.

Where do you ship?

We ship to customers in the United States. [OWNER TO CONFIRM: any excluded states/territories, e.g. AK, HI, PR, APO/FPO]

How long will my order take to arrive?

[OWNER TO CONFIRM: processing time and delivery time] See our Shipping policy for details.

Will I get a tracking number?

[OWNER TO CONFIRM: whether all orders get tracking and how it's sent]

Can I return an item?

[OWNER TO CONFIRM: return window, item condition, who pays return shipping] Full details are in our Refund policy.

My order arrived damaged or wrong. What now?

Email snootysnootpet@gmail.com with your order number and a photo and we'll help. [OWNER TO CONFIRM: reporting deadline and resolution options]

How do I pick the right size?

Check the size details on each product page and measure your pet before ordering. Not sure? Ask us. [OWNER TO CONFIRM: size guides added to product pages]

Which payment methods do you accept?

Prices are in USD. [OWNER TO CONFIRM: accepted payment methods]

Still have a question?

We're happy to help. Or treat your snoot while you're here.