Refund policy

Refund policy at a glance

  • Return window: [OWNER TO CONFIRM: number of days after delivery]
  • Item condition: [OWNER TO CONFIRM: e.g. unused, original packaging]
  • Return shipping paid by: [OWNER TO CONFIRM: customer / Snooty Snoot / depends on reason]
  • Refund method and timing: [OWNER TO CONFIRM: original payment method? processing days]
  • Questions: snootysnootpet@gmail.com

1. Returns

Eligibility

You may request a return within [OWNER TO CONFIRM: return window] of receiving your order. To be eligible, items must be [OWNER TO CONFIRM: condition requirements].

How to start a return

  • Email snootysnootpet@gmail.com with your order number.
  • Return address and instructions: [OWNER TO CONFIRM: return address and whether a return label is provided]
  • Items sent back without first contacting us: [OWNER TO CONFIRM: accepted or not]

2. Damaged, defective or wrong items

Please inspect your order on arrival and contact us within [OWNER TO CONFIRM: number of days] if an item is damaged, defective or incorrect. Photos required: [OWNER TO CONFIRM: yes/no]. Remedy offered: [OWNER TO CONFIRM: replacement / refund / either].

3. Exceptions

  • Non-returnable items: [OWNER TO CONFIRM: e.g. used/hygiene items, sale items, gift cards, or none]

4. Exchanges

[OWNER TO CONFIRM: whether exchanges are offered and how]

5. Refunds

  • Once we receive and inspect your return, we will tell you whether your refund is approved.
  • Refund method: [OWNER TO CONFIRM: original payment method / store credit]
  • Processing time: [OWNER TO CONFIRM: days]
  • Original shipping costs refunded: [OWNER TO CONFIRM: yes/no]

6. Contact

For any return or refund questions, email snootysnootpet@gmail.com.